Hospital procurement and specialty pharmacy sourcing support

What is available for verification at handover

The following applies where each item is obtainable for the specific medicine and quantity involved. Not everything applies to every case, and we say plainly before procurement begins what we expect to be able to provide.

Pharmacy invoice

The dispensing pharmacy in Türkiye issues the invoice for the medicine it dispenses, itemised by product, presentation, pack size and quantity.

Batch number and expiry per pack

Printed on the carton of every pack handed over, checked against the pharmacy invoice at handover, not taken from a generic product record.

İTS karekod on the pack

Turkish packs carry an İTS karekod printed on the pack, encoding GTIN, serial number, batch and expiry. The buyer verifies the karekod, batch and expiry physically against the pharmacy invoice at the point of handover.

Certificate of Analysis

Requested from the dispensing pharmacy where the manufacturer releases a Certificate of Analysis for the batch. It is never promised in advance; where the manufacturer does not release it to a pharmacy or sourcing party, that is stated before anything is procured.

Temperature record for cold-chain medicines

For 2–8 °C products, the medicine travels accompanied in a qualified cold box for the duration of the journey, with a calibrated data logger inside. The logger record is shown to the buyer at handover.

In-person handover record

Pharmacy Remedy hands the medicine to the buyer or their named representative in person, and records who received it and when. There is no courier consignment note and no proof-of-delivery document issued by a third-party carrier.

Verifying a Turkish pack at the point of handover

Türkiye operates the İlaç Takip Sistemi (İTS), a mandatory serial-level track and trace system. Every pack carries a printed karekod encoding GTIN, serial number, batch and expiry, alongside batch and expiry printed on the carton.

At handover, the receiving hospital representative can check three things in person: the karekod and batch/expiry on the pack itself, the same details on the carton, and the batch and quantity on the pharmacy invoice. Any pack that does not reconcile on the spot should be refused at handover, not booked into stock and queried later.

What we do not do, and what stays with the hospital

• We do not issue a quality agreement, storage or transport commitment, or accept audit rights on behalf of any pharmacy, because we are not the dispensing pharmacy and hold no facility to audit.
• Supplier qualification questions about a licence, GDP status or storage conditions are questions for the dispensing pharmacy directly; we can put a hospital in touch, but we cannot answer on the pharmacy's behalf or guarantee an answer.
• Recall and deviation handling for a dispensed medicine is a matter for the dispensing pharmacy and the treating institution; we can help re-establish contact with the pharmacy that dispensed a given batch, but we do not hold stock, storage records or a formal recall process ourselves.
• Where the destination country requires an import permit or a licensed importer of record, arranging that permit or importer is the hospital's own route. We discuss this honestly at enquiry stage, before anything is procured.

Tender and framework enquiries

Tender and framework enquiries are researched and answered individually in writing against the published specification. What we need to respond is the INN, brand where a specific originator is required, strength, presentation, quantity per period, the delivery window and the destination country.

Where the tender requires documents to be legalised, apostilled or issued in a particular language, say so in the enquiry — it affects what we can realistically obtain from a dispensing pharmacy and cannot be arranged after the fact.

Invoicing

• The dispensing pharmacy in Türkiye issues the invoice for the medicine, itemised with batch and expiry.
• Pharmacy Remedy does not issue an invoice for the medicine itself and is not the seller of record; our role is locating and procuring the medicine and handing it over in person.
• No prices are published. A written reply is given for each specific enquiry; nothing on this website constitutes a price offer or a sale.

Prescription and licensing requirements

• Prescription medicines are procured only against a valid prescription. The purchasing hospital confirms the prescribing arrangement before we approach a dispensing pharmacy.
• Where the destination country requires an import permit or a licensed importer to bring the medicine in, that permit or import route is arranged by the hospital, not by us. We say this plainly at enquiry stage.
• We do not claim any licence, wholesale authorisation or cold chain handled per manufacturer storage requirements for ourselves, because we hold none — the licensed party in the transaction is the dispensing pharmacy.