Commercial terms

What an enquiry should include

• INN (international nonproprietary name) — this is the field that prevents the most errors.
• Brand, where a specific originator product is required rather than any equivalent.
• Strength and presentation (vial, pre-filled syringe, tablet; pack size).
• Quantity, and for a treatment course the cycle interval and number of cycles.
• Required timeframe.
• Destination country, and who will receive the medicine at handover.

What we can and cannot provide at handover

Pharmacy invoice

The dispensing pharmacy in Türkiye issues the invoice for the medicine it dispenses, itemised by product, presentation, pack size and quantity.

Batch number and expiry per pack

Printed on the carton of every pack handed over, checked against the pharmacy invoice at handover, not taken from a generic product record.

İTS karekod on the pack

Turkish packs carry an İTS karekod printed on the pack, encoding GTIN, serial number, batch and expiry. The buyer verifies the karekod, batch and expiry physically against the pharmacy invoice at the point of handover.

Certificate of Analysis

Requested from the dispensing pharmacy where the manufacturer releases a Certificate of Analysis for the batch. It is never promised in advance; where the manufacturer does not release it to a pharmacy or sourcing party, that is stated before anything is procured.

Temperature record for cold-chain medicines

For 2–8 °C products, the medicine travels accompanied in a qualified cold box for the duration of the journey, with a calibrated data logger inside. The logger record is shown to the buyer at handover.

In-person handover record

Pharmacy Remedy hands the medicine to the buyer or their named representative in person, and records who received it and when. There is no courier consignment note and no proof-of-delivery document issued by a third-party carrier.

Cold-box handling

• 2–8 °C products travel accompanied in a qualified cold box for the journey duration and season — there is no courier consignment for these products.
• A calibrated data logger travels inside the cold box; the downloaded record is shown to the buyer at handover.
• Where an excursion occurred, the record is shown as it is and the medicine is not handed over until it has been assessed.
• Ambient products (most oral targeted therapies) travel without a logger; the storage condition printed on the pack governs.

How replies are given

Every enquiry receives an individual written reply for the specific medicine, strength, quantity and destination, normally within 24 hours. No price appears anywhere on this website in any language: a published price for a prescription medicine is treated as advertising in most jurisdictions our buyers are in, and is specifically prohibited in several.

Because Turkish reference prices and the pharmaceutical exchange rate are revised by the Ministry of Health on a published schedule, a reply given for one enquiry is not a standing price and is reconfirmed if an order is placed later.

No published MOQ, payment terms or lead time

We do not publish a minimum order quantity, payment condition or lead time anywhere on this site. Every enquiry is answered individually, in writing, for the specific medicine and destination.

This is deliberate. What is achievable depends on the medicine, what a specific pharmacy has in stock, and the destination country's import position at the time of the enquiry. A published figure would be wrong more often than right, and a buyer would be entitled to rely on it.

What the buyer needs to hold

• For institutional buyers, whatever licence your own regulator requires to receive and handle prescription medicines.
• Where the destination country requires an import permit or a licensed importer of record for the consignment, that is arranged by the buyer, not by us — we discuss this honestly before procuring anything.
• A valid prescription for the named patient or, for institutional orders, the prescribing arrangement in place at the buyer's own facility.

Prescription requirement

We procure prescription medicines only against a valid prescription. No exception is made for urgency — an urgent case is handled faster where realistically possible, not with less documentation.

If a pack does not check out at handover

• The medicine is not accepted: if the İTS karekod, batch or expiry on the pack does not match the pharmacy invoice, the buyer declines it at the point of handover.
• We go back to the dispensing pharmacy directly to query the discrepancy.
• We do not hold stock or a warehouse, so there is no recall process to run on our own account; any recall for a dispensed batch is a matter between the buyer, the pharmacy and the relevant authority.
• We tell the buyer plainly what we can and cannot resolve rather than promising an outcome we cannot deliver.