Question 1

Is Pharmacy Remedy a legitimate company?

Accepted Answer

Yes. Pharmacy Remedy sources medicines through licensed Türkiye pharmacy channels and operates under Turkish pharmaceutical regulations, serving healthcare professionals and hospitals in destination countries where supply is lawful.

Question 2

Are your products authentic?

Accepted Answer

Absolutely. All our products are sourced through licensed Türkiye pharmacy channels. Every product comes with original manufacturer packaging, batch number and expiry date, and each Turkish pack carries an İTS karekod you can verify on the pack itself. Manufacturer documentation is requested from the dispensing pharmacy where available.

Question 3

How can I verify that a product I received is genuine?

Accepted Answer

All our products come in original manufacturer packaging with intact seals and holograms. Each Turkish pack carries an İTS karekod (GTIN, serial, batch and expiry) you can verify on the pack itself. Manufacturer documentation is requested from the dispensing pharmacy where available.

Question 4

How do you ensure product quality during shipping?

Accepted Answer

Temperature-sensitive medicines are carried in thermal-insulated packaging with gel ice packs and temperature monitors, per the manufacturer's stated storage requirements, and handed over in person.

Question 5

Which countries do you ship to?

Accepted Answer

We ship worldwide, with particular focus on Middle East (UAE, Saudi Arabia, Kuwait, Qatar, Bahrain, Oman, Jordan, Lebanon, Egypt), Balkans (Serbia, Bosnia, Kosovo, Albania), CIS (Georgia, Russia, Kazakhstan), Africa (Nigeria, Kenya, South Africa), and Asia (Pakistan, Bangladesh). Contact us for delivery to your specific location.

Question 6

How long does shipping take?

Accepted Answer

Shipping times vary by destination: Middle East an estimated 3–5 days, confirmed per order, Europe an estimated 5–7 days, confirmed per order, Africa and Asia 7-14 business days. Express shipping options are available for urgent orders.

Question 7

Can I track my shipment?

Accepted Answer

Yes. Every shipment includes a tracking number. We provide real-time tracking information via WhatsApp so you can monitor your delivery from dispatch to arrival.

Question 8

Why are your prices lower than local pharmacies?

Accepted Answer

Turkey has significantly lower pharmaceutical prices compared to the US, EU, and many Middle Eastern countries due to government price regulations. As a Turkey-based distributor with direct access to authorized suppliers, we pass these savings directly to our clients without compromising on product authenticity or quality.

Question 9

How do I place an order?

Accepted Answer

The easiest way is to contact us via WhatsApp at +44 7429 917553. Send us the medication name, dosage, and quantity you need. We'll respond with a price quote within hours. Once confirmed, we handle everything from sourcing to shipping.

Question 10

What payment methods do you accept?

Accepted Answer

We accept bank wire transfer (most common for B2B), Western Union, and other payment methods depending on order size and destination. Details are provided upon order confirmation.

Question 11

What is your minimum order quantity?

Accepted Answer

We serve both wholesale (bulk) and individual orders. There is no strict minimum order quantity. Contact us via WhatsApp for pricing based on your specific needs.

Question 12

Do you require a prescription?

Accepted Answer

For B2B orders (hospitals, clinics, pharmacies), we work within the regulatory framework of both Turkey and the destination country. For individual patients, we recommend consulting with your healthcare provider before ordering any medication.

Question 13

What if I have a problem with my order?

Accepted Answer

Contact us immediately via WhatsApp. We take every concern seriously and work with the dispensing pharmacy to resolve issues quickly.

Question 14

Do you supply oncology medications?

Accepted Answer

Yes, oncology is our primary specialty. We supply over 50 oncology and immunotherapy medications including Keytruda, Opdivo, Tecentriq, Herceptin, Avastin, Ibrance, Tagrisso, Lynparza, Revlimid, and many more. Contact us for a complete product list.

Question 15

Do you supply weight loss medications (Mounjaro, Ozempic)?

Accepted Answer

Yes, we supply authentic Mounjaro (Tirzepatide) and Ozempic (Semaglutide) at very competitive prices. These are among our most popular products. Contact us directly via WhatsApp for pricing.

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