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    Pharmacy Remedy

    Sourcing process

    This is the operational workflow. It is written so that a hospital pharmacy or procurement officer can see exactly which document is required at which point, and where the process stops if a document is missing.

    Professional information

    This section is written for prescribers, pharmacists and procurement staff. It is factual information provided in response to specific enquiries. It is not an advertisement for any medicine and contains no pricing and no product claims.

    1. 1

      Enquiry

      Enquiry received from the prescriber or the procurement department, specifying the INN, brand, strength, presentation, quantity and required delivery window. An incomplete specification is the single most common cause of delay.

    2. 2

      Availability and documentation review

      Availability is confirmed and the documentation requirements for the destination country are identified, including whether an import permit is required and which authority issues it.

    3. 3

      Prescription and clinical documentation

      A valid prescription is provided by the physician responsible for the patient. Where the destination authority requires it, a medical report or a physicians' council protocol setting out the clinical justification is provided as well.

    4. 4

      Import permit support

      Documentation is prepared for the destination authority to support the import permit application. The permit is issued by the national authority, not by the supplier.

    5. 5

      Written quotation

      A written quotation is issued against the confirmed specification. Quotations are issued only in response to a specific enquiry; no prices are published.

    6. 6

      Cold-chain despatch

      Despatch under Good Distribution Practice conditions, with batch numbers recorded, İTS serial-level records for Turkish-sourced packs, Certificate of Analysis where applicable, and continuous temperature logging for the shipment.

    7. 7

      Delivery documentation

      Delivery documentation is provided stating batch number, quantity, consignee and the applicable transport and storage conditions, together with the post-delivery temperature record for the specific consignment.

    Typical documentation requirements

    • Valid prescription issued by the physician clinically responsible for the named patient.
    • Patient identification as required by the destination authority.
    • Medical report or physicians' council protocol, where the destination authority requires clinical justification.
    • Import permit issued by the destination country's health authority, where one is required.
    • For institutional consignees: the institution's own licence or authorisation details, as required locally.
    • Delivery address and named consignee able to receive and store a cold-chain consignment on arrival.
    No supply proceeds without a valid prescription and, where the destination country requires one, an import permit. There is no exception to this and no expedited route around it.

    What is provided with the consignment

    • Batch number and quantity on the delivery documentation.
    • İTS serial-level notification records for the specific packs supplied, for Turkish-sourced stock.
    • Certificate of Analysis, in the WHO Model Certificate format, where applicable.
    • Continuous temperature record for the shipment, including logger serial number, sampling interval and minimum/maximum values.
    • A statement of the applicable transport and storage conditions.

    Where the process stops

    • No prescription — the enquiry does not progress past step 3.
    • Import permit required but not issued — no despatch.
    • Specification unconfirmed — no quotation is issued against an ambiguous specification.
    • Destination requirements cannot be verified — the enquiry is referred to the national authority rather than proceeding on an assumption.

    Related pages

    Request a quotation

    Structured enquiry for prescribers, hospital pharmacies and procurement departments. Specify INN, brand, strength, presentation, quantity and required delivery window.

    Frequently asked questions

    How long does the process take?

    Timelines are governed by the destination authority and by how complete the documentation file is at submission. The supplier-side steps are not the constraint; the permit process usually is.

    Do you apply for the import permit?

    The permit is issued by the destination country's health authority to the applicant it recognises. Documentation is prepared to support that application; the application itself follows the national procedure.

    Can a quotation be issued before the specification is confirmed?

    No. A quotation is issued against a confirmed specification — INN, brand, strength, presentation, quantity and delivery window.

    Is a temperature record provided after delivery?

    Yes. A continuous temperature record for the specific consignment, including logger serial, sampling interval and min/max values, is provided as part of the delivery documentation.

    Last reviewed: 2026-07-29