Quality and compliance

    This page is written for the person who has to decide whether to engage a supplier. It states what is done and what evidence can be produced, in checkable terms rather than adjectives.

    Professional information

    This section is written for prescribers, pharmacists and procurement staff. It is factual information provided in response to specific enquiries. It is not an advertisement for any medicine and contains no pricing and no product claims.

    Türkiye İTS — İlaç Takip Sistemi

    Every pack of medicine in the Turkish supply chain carries a GS1 DataMatrix code — the karekod — encoding the GTIN (application identifier 01), the serial number (AI 21), the expiry date (AI 17) and the batch number (AI 10).

    İTS differs from the European model in an important respect. The EU Falsified Medicines Directive operates end-to-end verification: the pack is registered at manufacture and verified at dispense. İTS is full track-and-trace: every movement of every pack through the chain is notified to the system. The pack's history, not merely its endpoints, is recorded.

    The karekod requirement has been mandatory since 1 January 2010, with the full track-and-trace phase in operation from March 2012.

    İTS serial-level notification records can be provided for the specific packs supplied. That is a checkable claim about specific packs, and it is a considerably stronger statement than any adjective about authenticity.

    EU GDP cold chain (2013/C 343/01)

    The EU Guidelines on Good Distribution Practice of medicinal products for human use are the standard applied to cold-chain consignments.

    • Qualified thermal packaging or temperature-controlled containers appropriate to the product and the route.
    • Vehicles and containers temperature-mapped under representative seasonal conditions, so that the mapping reflects the conditions actually encountered.
    • Temperature-monitoring devices calibrated at least annually, with calibration certificates available.
    • A continuous temperature record for each shipment, including the logger serial number, the sampling interval and the minimum and maximum values recorded.
    • Delivery documentation stating the batch number, quantity, consignee and the applicable transport and storage conditions.

    Why cold chain matters — the mechanism, not the adjective

    Monoclonal antibodies and most biologics are stored at 2–8 °C, protected from light, not frozen and not shaken. Those four conditions are not packaging conventions; each one addresses a specific degradation route.

    Heat and freeze–thaw cycling drive protein aggregation and denaturation. The protein's higher-order structure is what carries its activity, and once it unfolds or aggregates the molecule is no longer the molecule that was authorised. Aggregates also raise the immunogenicity risk: the patient may mount an anti-drug antibody response to material that should never have reached them.

    The clinically important point is that the vial can look entirely normal. Loss of potency is not visible. There is no inspection at the bedside that detects a product that spent six hours at 30 °C in transit. This is why the temperature record for the specific consignment, and not a general assurance, is what matters.

    Freezing is generally not recoverable. A product that has frozen should be treated as compromised, not as a product that has returned to specification because it is now at 5 °C.

    Certificate of Analysis — WHO Model Certificate format

    WHO Technical Report Series 1010, Annex 4 (2018). A Certificate of Analysis in this format states:

    • Name and address of the issuing laboratory.
    • Certificate identification number, with page x of y on every page.
    • Sample registration number and the date the sample was received.
    • Product name, dosage form, strength and pack size.
    • Batch number.
    • Date of manufacture.
    • Expiry date or retest date.
    • Name and address of the original manufacturer.
    • Reference to the test procedures used and to the specification applied.
    • Results obtained, stated against the specification limits.
    • Conclusion on whether the sample conforms to the specification.
    • Date and signature of the head of the laboratory or of the authorised person.
    A document that omits the batch number, the original manufacturer or the signature of the authorised person is not a Certificate of Analysis in this format, whatever it is titled.

    Suspect product procedure

    Applied per the EU GDP guidelines where a product is suspected of being falsified.

    • Immediate quarantine of the affected stock.
    • Physical segregation from saleable stock, in a clearly identified area.
    • Notification of the competent authority and of the marketing authorisation holder.
    • The product is not returned to saleable stock under any circumstances.
    • Records of the incident and of the action taken are retained.

    Verification resources

    Related pages for verification of a specific pack or a specific alert.

    Legal and licensing identity

    Registry, licence and responsible-pharmacist details are published here once the corresponding documents are verified. Nothing is shown until then.

    Related pages

    Request a quotation

    Structured enquiry for prescribers, hospital pharmacies and procurement departments. Specify INN, brand, strength, presentation, quantity and required delivery window.

    Frequently asked questions

    What is İTS and how does it differ from the EU system?

    İTS (İlaç Takip Sistemi) is Türkiye's pharmaceutical track-and-trace system. Every pack carries a GS1 DataMatrix karekod encoding GTIN, serial number, expiry date and batch number. Unlike the EU's end-to-end verification model, İTS records every movement of every pack through the chain.

    Can you provide traceability records for the packs supplied?

    Yes. Serial-level İTS notification records can be provided for the specific packs supplied from Turkish stock.

    What temperature evidence is provided?

    A continuous temperature record for the shipment, including the logger serial number, the sampling interval and the minimum and maximum values, together with delivery documentation stating the applicable transport and storage conditions.

    How often are temperature monitoring devices calibrated?

    At least annually, per EU GDP 2013/C 343/01, with calibration certificates available.

    Why does freezing matter if the product looks normal?

    Freeze–thaw drives protein aggregation and denaturation in monoclonal antibodies. Potency can be lost and immunogenicity risk raised while the vial appears entirely normal. Freezing is generally not recoverable.

    What format is the Certificate of Analysis?

    The WHO Model Certificate format set out in WHO Technical Report Series 1010, Annex 4 (2018), including issuing laboratory, certificate number with page x of y, sample registration number and receipt date, product details, batch number, manufacture and expiry or retest dates, original manufacturer, test procedures and specification, results against limits, a conformity conclusion, and the date and signature of the head of laboratory or authorised person.

    What happens if a product is suspected of being falsified?

    It is quarantined and physically segregated immediately, the competent authority and the marketing authorisation holder are notified, and the product is not returned to saleable stock.

    Sources

    Last reviewed: 2026-07-29